Upstate University Hospital will open a regional triage line dedicated to public questions about COVID-19.
The line will open Saturday, March 14 at noon, and will take calls each day from 7 a.m. to 11 p.m.
The line will be staffed with volunteers from across the Upstate campuses, and a health care provider will be available at all times to assist with triaging calls.
If a member of the public has coronavirus-related questions, is showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, they would call this line to be guided on next steps.
This line is for non-911 calls.
Calls will be triaged using algorithms developed by clinical staff at Upstate University Hospital.
Upstate’s COVID-19 triage line is part of an ongoing effort to provide information to the public, while ensuring emergency departments and community physicians are not overwhelmed with non-emergency visits during this pandemic.
Upstate’s COVID-19 triage number is: 315-464-3979.
The triage line will serve the following counties: Onondaga, Cayuga, Oswego, Madison, Cortland, Chenango, Tompkins, Tioga, Broome, Oneida, Herkimer, Lewis, Jefferson, St. Lawrence.