Syracuse Mayor Ben Walsh announced that the 2021 City Services Guide is being mailed to city residents in early January. The quick reference guide, created by the Department of Public Works (DPW), is used by residents all year long for need-to-know guidelines and dates for DPW services, as well as contact information for services provided by city departments.

The tri-fold pamphlet outlines services provided by the City and resident responsibilities for trash and recycling disposal, sidewalk clearing and maintenance and sewer service. The guide includes a map of city quadrants for DPW pickups and a full schedule for yard waste and leaf pickups in 2021.

Due to the fiscal impact of COVID-19, construction debris set-out dates in 2021 will be limited to the months of July and August 2021. Instructions on what the City will accept and how materials must be consolidated in order to be properly discarded are also included.

CityLine, the City’s service request tool, offers residents access to customer service representatives who can direct each request to the appropriate department to address. CityLine’s online portal ( serves as an easy way for residents to track progress related to requests and be able to view submissions by category in each neighborhood. The guide lists the phone number for CityLine 315-448-CITY (2489), its Twitter handle (@syrcityline) and social media accounts for the City of Syracuse where non-emergency service-related updates are posted regularly.

A quick directory of phone numbers for immediate assistance can be found on the front of the guide. The new City Services Guide can also be downloaded online at

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