Mayor Walsh Appoints Denise Moore to Oversee Quality of Life Service Requests as New Cityline Coordinator

Syracuse Mayor Ben Walsh announced the appointment of Denise Moore as the new Cityline Coordinator. In her new role, Moore will be responsible for managing the day-to-day operations of SYRCityline’s customer service call center. Her work will include oversight of the hiring, training, and monitoring of the SYRCityline team, in addition to providing constituents with timely responses submitted through the mobile app and web portal.

“Denise is a beloved City of Syracuse employee. Her work within the Parks Department over the years has shown that her heart has been set on serving residents in our community,” said Mayor Walsh. “Having Denise in this position will continue the work she has done to meet the needs of constituents after coming to City Hall to help during the pandemic. We are happy to have her leading the SYRCityline team as we strive to deliver quality constituent services.”

Syracuse Mayor Ben Walsh announced the appointment of Denise Moore as the new Cityline Coordinator. In her new role, Moore will be responsible for managing the day-to-day operations of SYRCityline’s customer service call center. Her work will include oversight of the hiring, training, and monitoring of the SYRCityline team, in addition to providing constituents with timely responses submitted through the mobile app and web portal.

For more than 15 years, Moore has invested in youth and their family members in her previous role as the director of the Seals Community Center at Kirk Park. Her work involved supervision of center staff, implementation of program activities, acquisition of grants, interfacing with community agencies, and garnering support from local businesses. Prior to working for the Department of Parks, Recreation & Youth Programs, Moore worked with youth for 11 years as the Substance Abuse Prevention Educator for Syracuse Model Neighborhood Facility, Inc., facilitating group meetings and programming for participants.

In addition to being a community advocate and problem-solver, Moore has received numerous leadership awards including being named the recipient of the 2013 Program Leader Award by the Central New York Recreation and Parks Society. She began her new position in early August and will report directly to Corey Driscoll Dunham, the City’s Chief Operating Officer.

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