Syracuse Mayor Ben Walsh announced the appointment of Kelsey May to Director of Digital Services for the City of Syracuse. In this role, May leads all efforts to implement new and modernize existing digital systems in city government. She is also responsible for leveraging technology that will support improvements to constituent services, and city operations and administration. 

Director of Digital Services Kelsey May

May is spearheading a digital transformation plan, which contributes to the city’s objectives to deliver services more effectively, efficiently and equitably; increase economic investment and neighborhood stability; provide quality constituent engagement and response; and achieve fiscal sustainability. Each technological investment that May’s team is working on is designed to support these objectives.

“Kelsey’s work to modernize digital systems is contributing greatly to our smart city goals, and she does so in a way that upholds our commitment to data-driven governance and transparency,” said Mayor Walsh. “Kelsey keeps our City vision – to be a growing city that embraces diversity and creates opportunity for all – at the forefront of everything she does, using the opportunity to be a visionary and transform the way that we hire and address the skills gap. She is an exemplary leader in City government, and the right fit to lead our digital team.”

Prior to her role with the City of Syracuse, May worked as a Senior Consultant at Ernst & Young LLP, managing multiple Fortune 100 and 500 clients in the power and utilities, media and entertainment, medical and pharmaceutical, and telecommunications industries.

May received her Bachelor of Arts degrees in Policy Studies and Geography from the Maxwell School of Citizenship and Public Affairs at Syracuse University. May is also an adjunct professor at Syracuse University’s Maxwell School as well as the iSchool.

May is a board member at Housing Visions Unlimited, Inc.

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